We endeavour to dispatch all orders received before 3pm Monday-Friday and Saturdays before 1pm (excl. Bank Holidays).
During peak seasons, for example: Black Friday and Christmas, there can be delays in shipping with a higher volume of orders needing to be processed. Of course, this is not ideal for anyone, and we work hard to make sure all orders are processed as quickly as possible. Express orders do get priority if we are delayed in shipping orders.
IF THERE ARE ANY DELAYS IN DISPATCHING ORDERS, CUSTOMERS WILL BE NOTIFIED.
If you have placed an order that contains both a pre-order item and an in-stock item, you should expect your order to be dispatched when all items are readily available. If you wish to receive items as quickly as possible, please place separate orders.

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Returns are accepted within 14 days of receipt and must be in original packaging and still sealed. If for any reason the item is damaged, no refund will be provided. 

For any items damaged in transit, please notify us as soon as possible, provide images and we liaise with our courier to rectify this and provide a refund.